CASE STUDY: Selecting a Property Management System

A small property management firm with less than 25 properties faced operational inefficiencies due to their outdated Property Management System (PMS). Their legacy PMS was not only expensive but limited in capabilities. It connected to Online Travel Agencies (OTAs) through third parties, lacked automation, and missed essential features like owner statements and an integrated accounting system. The managers did not feel they had the expertise to vet and implement a new PMS.