What is a Virtual Assistant (VA)?

The term VA refers to virtual assistants, which gained popularity in the early 2000s as many companies started to offshore their customer service teams, mainly in India. However, the quality of service deteriorated, and offshoring decreased as a result. Currently, offshoring is making a comeback in the form of VAs, but it faces similar problems of the past such as high turnover, poor communication, and lack of attention to detail.

At Hygge Hospitality Partners, we have successfully leveraged VAs in our vacation rental businesses. We have found that the key to a successful VA lies in stability, training, and implementation. Our VAs have all received training and have prior experience in vacation rental management. We have achieved success with our clients by overseeing the implementation process to ensure that our team fits into the various operational models used by managers.

If you are looking to reduce costs while maintaining the quality of customer service that earns and maintains Airbnb Superhost and VRBO Premier Partner, please contact us to see how our VAs can support your business.