Melodie Uri 11/15/23 Melodie Uri 11/15/23

How to recover from the inevitable service hiccups

Problems can and will happen, but it's how you address them that counts. Have a plan in place to resolve issues promptly and communicate thoroughly. Track the issues, the solutions and which homes are most frequently affected.

Melodie Uri 11/1/23 Melodie Uri 11/1/23

Enhancing the Guest Experience: a Key to Repeat Bookings

The lifeblood of any short-term vacation rental business is not just getting bookings, but achieving repeat bookings. The guest experience plays a significant role in influencing this. A satisfied guest is not only likely to return but can also turn into a vocal advocate for your business.

Melodie Uri 9/15/23 Melodie Uri 9/15/23

CASE STUDY: Virtual Assistant Remote Teams

Managing 50-75 mountain cabins, the client grappled with operational inefficiencies and an overwhelming volume of guest requests. Challenges spanned auditing reservation details, coordinating with vendors, addressing guest communications promptly, and efficiently ogging expenses and handling damage claims.

Melodie Uri 6/15/23 Melodie Uri 6/15/23

Mastering the Art of Managing Guest Expectations and Reviews

The success of your vacation rental business doesn't only depend on the quality of your property or its location, it's also built on the experiences of your guests. By effectively managing guest expectations and paying attention to their feedback, you can drive more bookings, foster customer loyalty, and establish a strong reputation.

Melodie Uri 3/1/23 Melodie Uri 3/1/23

Welcome gifts: how important are they to your Airbnb Superhost status?

A welcome gift can play a crucial role in helping a property manager achieve Superhost status on Airbnb (or Premier Host status on VRBO) by enhancing the overall guest experience and encouraging 5-star reviews.

Melodie Uri 11/1/22 Melodie Uri 11/1/22

What is a Virtual Assistant (VA)?

Hygge Hospitality Partners have successfully leveraged VAs in our own vacation rental businesses in the past. We found that the key to a successful VA is centered on stability, training, and implementation. Our team of VAs have all been trained and have prior experience in vacation rental management. We have found success with clients by overseeing the implementation process to fit our team into the variety of operation models used by managers.